‘Best Customer Service’ Award Finalist

March 22, 2019 | Published by Admin

We are very proud to have been selected as a Finalist in the Best Customer Service category at Skipton Business Awards 2019! It’s a real honour and testament to the hard work and dedication of our team here at Verus.

Paul Roach, Managing Director of Verus Solutions, said: “We are really pleased to have been selected as a Finalist in the Best Customer Service category. There are lots of enterprising and successful businesses in the Skipton area, and it’s been our pleasure to provide IT services to support many of these businesses over the last 10 years. We pride ourselves on friendly, honest and reliable IT support, and customer service is of the utmost importance to us, so it’s great to have been shortlisted and for our efforts to have been recognised in this way. We’re up against some tough competition though, so it will be interesting to hear the judges final decision at the awards evening. Fingers crossed!”

The cornerstones of our customer service include:

  1. Our friendly and dedicated team of staff speak to our customers regularly and personally know what makes their business tick.
  2. We recently employed Kevin – our new customer liaison manager – to help us stay more connected with our customers on a day to day basis, ensuring that all their needs are met.
  3. We invested heavily in a bespoke customer management system when we started the business, allowing all our team members to see everything they need to know about all our customers ‘at a glance’.
  4. We respond to any customer issues within 4 hours, using a triage system to ensure that the most critical issues are dealt with quickly.
  5. We also offer a dedicated out-of-hours line so customers can reach us at any time, 24 hours a day, 365 days a year.

The team were really proud to be part of the 2019 Skipton Business Awards evening on 25 April – a celebration of local businesses doing great things.
Of course we were a bit disappointed not to win, but still super chuffed to be a Finalist in the Best Customer Service category!
Congratulations to all the winners!

The Verus team – all dressed up for the Skipton Business Awards 2019
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